Family Friend Supervised Contact Services has been providing services and connecting families for over twenty years.
All our staff are trained and familiar with the policies of Supervised Contact which have been developed by the Aotearoa New Zealand Association of Supervised Contact Services and have been approved by the Ministry of Justice.
The manager of Family Friend is Penny Anderson, B.A., Master of Social Work (Applied). Penny has many years of experience working both with adults and children in a range of different roles and diverse support situations.
Family Friend Supervised Contact Services is an accredited member of the Aotearoa New Zealand Association of Supervised Contact Services.
Hear what our clients have had to say about us.
" I really enjoyed the professional supervision with the kids. The man (Family Friend Supervisor), can't remember his name, he was very lovely and I felt that my kids really enjoyed having him as a professional supervisor throughout the contact. He was calm and respected me and my kids. Overall lots of positives. I could definitely recommend anyone who goes through the same situation as me to get Family Friend professional supervision."
Terry. [Refugee and mother of two preschool children.]
" We were so impressed with the supervisor (Contact Supervisor) who was so kind and caring and held her (their granddaughter) until we got there. He was so patient. As I understand she had a big cry. Thank you for all you do." R. [Grandmother with with day to day care of her grandchild.]
"Yes both supervisors have been awesome. Very lucky and grateful. Cheers." [Mr M. Grandfather and day to day carer of their grandaughter.]
"...thank you so much for helping me and convey my thanks to A. (Supervisor) too...sure I am satisfied with the service you provided. Thanks a lot." [Ms F. mother and day to day carer of a child].
" Hi P. (our Manager) ...i am now unsupervised!..I would like to thank you for helping me when times got rough...thank you for your help..Nga Mihi." [Father who was having Supervised Contact and who now has unsupervised access to his child.]
"Thanks heaps Penny [Family Friend manager] and my thanks to "Name "[Family Friend supervisor] as well...appreciate your helping when things got sticky. Cheers." J. [mother and day to day parent. And M. father and visiting parent whose visits to his children have now gone unsupervised. ..." supervisor was amazing..professional, personable...she is an amazing asset for you."
"Thank you [Penny} for being so polite and easy to communicate with over the past seven sessions. You have made the process absolutely pleasant and I hope to continue the sessions for as long as possible. Take care." [The mother of a small child who was having supervised visits with her father.]
"Thank you Penny (our Manager) and your amazing team.Your supervisors have been awesome and really approachable for both us as caring grandparents and with our grandaughter. Your team have such a patient and kind manner about them. Thank you for making this a positive out of a not so nice situation and that we can build from here. Thanks again. [Grandmother of a young grandaughter.]
"...I have not read any reports from the supervised visits however what was written I really appreciate and would like to thank Chris,Claire and Amanda." (The three Supervisors in this matter.) [A father who has just been granted unsupervised access to his child by the Family Court following period of supervised access.]
"Kia ora Penny. I have just received notification from my lawyer that we have progressed to unsupervised contact...I just wanted to say,'Thank you', to your team for the support during these proceedings and for joining our family on a Sunday ( when supervised contact took place). I know M.(her 4 year old daughter) will have a lot of questions about where the supervisors are as she has grown very fond of them all. Thank you so much." [Mother, Visiting parent.]